Learn more about us
We have four standard offerings, as well as bespoke consulting services.
Keystone performance survey
Manage how you work with others with feedback from partners
Equity, Diversity, and Inclusion Survey
Addressing equity, diversity, and inclusion in international NGOs
Measurement Systems Review
Systematic stress test of how you measure, learn, and improve
CV Learning System
Build your light-touch, bespoke feedback system
The recipe for our secret sauce
Organizations can ask the people they intend to benefit what they think about plans, performance, and reports. When organizations respond effectively to what they hear, we call this Constituent Voice.
Constituent Voice is a tool to manage performance rather than a form of evaluation. Still, feedback data is an early indicator of change taking place and can be triangulated with other evidence of performance and results (including objective measures and impact evaluations) to enrich your understanding of what is happening now.
It is often predictive of future outcomes. In developing the Constituent Voice method, Keystone has drawn from tested customer satisfaction techniques, and has adapted them to the context of development where people’s choice is often limited by the monopolistic position of aid agencies and government service providers.
Ask your constituents 2 to 5 questions frequently. This is first a form of engagement. Though the data is reliable.
Separate responses as positive, okay, and negative.
Analyse and compare your feedback with that of similar organisations.
Act on feedback and dialogue with constituents. When you improve, so do your feedback scores.
Where you can gain a deeper understanding of our methods and our work
In his May Giving Compass blog post, our chief executive David Bonbright discusses the leaning into relationships and learning from them. Philanthropy Means Traversing Our Moral Imaginations In this series, I have made a case for a seismic shift in philanthropy away from attempting to fund pre-defined “outcomes” by controlling grantees. Rather, we want to[…]
In his April Giving Compass blog post, our chief executive David Bonbright discusses the importance of deepening relationships in times like these. Lessons from a Pandemic: Only Trust and Deep Ties Will Sustain Change If I had a $1,000 for every time I have heard a philanthropist say that philanthropy was harder to get right[…]
In his March Giving Compass blog post, a monthly blog with advice for philanthropists called Mutual Accountability, our chief executive David Bonbright discusses practical steps that should be taken by funders during this time to provide added support to those who are doing the hardest work. Generosity Multiplied Amid COVID-19 Everywhere you turn there is[…]
Keystone’s Chief Executive, David Bonbright, recently partook in the NGO Soul + Strategy Podcast series by Five Oaks Consulting (hosted by Tosca Bruno-Van Vijeijken) to discuss the role Constituent Voice has in continual improvement. This is a podcast series for leaders of NGOs and other philanthropic organizations who are not satisfied with the status quo[…]
In his February Giving Compass blog post, a monthly blog with advice for philanthropists called Mutual Accountability, our chief executive David Bonbright discusses how local civil society and philanthropy organizations responded to voiced needs after Hurricane Maria, in Puerto Rico. The Power of Community: Civic Renewal In Puerto Rico After Hurricane Maria pulverized part of[…]
The Pando LLS White Paper lays out the theory and methodology behind the Pando Localization Learning System. It describes why a new theory of measurement for localization is needed, how system-based approaches of network analysis and qualitative feedback provide a solution, details on of a set of four localization metrics, how they are measured, and[…]
Common Challenges with Implementing Primary Constituent Accountability – Resilient Roots Case Study 3
What role does accountability play in the relationship between an organisation and its constituents, and how can accountability support organisational resilience? The core partners of the Resilient Roots initiative are aiming to examine whether organisations are better able to withstand external threats related to closing civic space when they are demonstrably accountable to the individuals[…]
In his January Giving Compass blog post, a monthly blog with advice for philanthropists called Mutual Accountability, our chief executive David Bonbright discusses what he learned about impact from spending time in Zimbabwe.. One Month In Zimbabwe: What I learned About Impact The principles that underly this story apply to philanthropy, as I learned while[…]
We are offering a January discount on the Keystone Partnership Survey (KPS)! The KPS is the leading tool to measure and improve your organisation’s performance impact. We have received some interest from organisations to conduct a KPS but still have some spaces available! Join the leading INGOs in understanding how their supporting partners. You cannot[…]
We are offering a January discount on the Keystone Partnership Survey (KPS)! The KPS is the leading tool to measure and improve your organisation’s performance impact. As a trusted external third-party, Keystone Accountability collects anonymous feedback from your partners and safeguards the sensitive relationship between you and them. The survey will cover different aspects of[…]