May 11, 2016

Blog

How do you make the most of feedback? – discuss further with the people who gave it to you. We have writing recently about how closing the loop is the most scary but also most valuable part of understanding feedback. Going back to the people who gave you the feedback should not be an optional extra but, we believe, an essential part of the process. It enables you to make sense of the feedback youRead More
How can youth charities collect meaningful feedback from the young people they serve? Twelve UK based youth organizations received grants to listen and respond to the young people they serve and in this blog post we share what they learnt. The organizations were all charities supporting young people in the UK and funded by the Blagrave Trust. To ensure the voices of young people are central to the organizations it supports the trust launched aRead More
Usually if you want to get something done you set a goal. Run a marathon, lose a stone, reduce poverty – that kind of thing. This is certainly how traditional development projects work. Logframes are full of targets – 500 people attend training sessions, 1,000 families lifted out of poverty, or 3,000 jobs created. There is an obsession with these SMART goals. As I see it, there are two problems with these targets however ‘SMART’Read More
For feedback to transform relationships it is imperative to close the loop. Go back to the people you asked, tell them what you heard and what you are doing about it. Then ask them what they reckon. As simple as that is, the dismal truth is that it is rarely done. It is this element of our method, Constituent Voice that makes feedback collaborative rather than extractive. It is here where the relationship building happensRead More
Grant funding is now available to help charities working in England improve their social impact. Charities and social enterprises can apply for a grant to cover Keystone’s expertise, allowing us to work together at no cost to the organization. Keystone Accountability, along with other organizations working on social impact, has been selected as an approved provider in the Impact Management Program. This program aims to support charities and social enterprises to increase social impact andRead More
If you’re one of the two billion people who own a smartphone, it likely comes with a weather app. The app is probably equipped with convenient features like maps that give you all sorts of forecast spectrums ranging from temperatures and uv index dangers, to allergen warnings. You can share this handy weather snapshot on social media, or text it to a friend to suggest moving that potluck indoors for the upcoming rainy Saturday. WeRead More
Out of the blue, we sent you, our clients, partners and friends, a short survey that asked what you think about us. Here’s what you told us. Firstly, you told us that an out of the blue survey is not the right way to do this. Ninety-two of you responded, for an overall response rate of eight percent. For those of you in current engagements with us the response rate was 12 percent. Our reigningRead More
US nonprofit LIFT, which works to end intergenerational poverty, has been using client feedback to test its theory of change. LIFT works with low income families in Chicago, Los Angeles, New York and Washington, D.C. Parents (who LIFT call members) are paired with volunteer advocates and they work together to achieve the member’s goals. These could be finding affordable housing, decent education or building confidence and skills to manage tough times. LIFT has been usingRead More
At Keystone, we are very quick to make the argument that listening to those you aim to serve is not only the right thing to do, but also the bright thing – a way to not only better understand impact, but more importantly as a way to improve impact.Read More
Some problems do not get solved because the human side of the issue is not at the center of the debate. Using the storytelling process can be a solution.Read More